BRENMARKPremium Chauffeur Services

Reservation & Cancellation Policy

Proposed draft. Fees, time limits and refund amounts are not yet decided.

Customer cancellations

Please cancel as early as possible by contacting BrenMark with your booking reference. Cancellation notice period and any fee: [OWNER APPROVAL REQUIRED]

Reservation changes

Changes to date, time, addresses or stops must be requested and are not final until BrenMark confirms them. A change may update the price.

No-shows

A no-show occurs when the passenger cannot be located or does not arrive after the agreed waiting period. No-show definition and charge: [OWNER APPROVAL REQUIRED]

Waiting time

Included waiting time and any charge after it: [OWNER APPROVAL REQUIRED]

Airport pickups and flight delays

When you provide your flight number, we will make reasonable efforts to track delays. Included airport waiting time: [OWNER APPROVAL REQUIRED]

Refunds

Online payments are not currently enabled. Refund eligibility and amounts: [OWNER APPROVAL REQUIRED]

Cancellations by BrenMark

If BrenMark must cancel a confirmed reservation, we will notify you as soon as possible. Remedies offered: [OWNER APPROVAL REQUIRED]