Reservation & Cancellation Policy
Proposed draft. Fees, time limits and refund amounts are not yet decided.
Customer cancellations
Please cancel as early as possible by contacting BrenMark with your booking reference. Cancellation notice period and any fee: [OWNER APPROVAL REQUIRED]
Reservation changes
Changes to date, time, addresses or stops must be requested and are not final until BrenMark confirms them. A change may update the price.
No-shows
A no-show occurs when the passenger cannot be located or does not arrive after the agreed waiting period. No-show definition and charge: [OWNER APPROVAL REQUIRED]
Waiting time
Included waiting time and any charge after it: [OWNER APPROVAL REQUIRED]
Airport pickups and flight delays
When you provide your flight number, we will make reasonable efforts to track delays. Included airport waiting time: [OWNER APPROVAL REQUIRED]
Refunds
Online payments are not currently enabled. Refund eligibility and amounts: [OWNER APPROVAL REQUIRED]
Cancellations by BrenMark
If BrenMark must cancel a confirmed reservation, we will notify you as soon as possible. Remedies offered: [OWNER APPROVAL REQUIRED]